Privacy policy

Last updated: 29 August 2026

Easy Trolley operates the website easytrolley.co.uk and provides online shopping services, including the sale and delivery of products to customers.

This Privacy Policy explains how Easy Trolley collects, uses, stores and shares your personal information when you visit our website, place an order, contact us, create an account, subscribe to marketing, or otherwise interact with our services.

Easy Trolley is operated by Aleesha Haider, trading as Easy Trolley. For the purposes of applicable UK data protection law, we are the data controller of the personal information described in this policy.

1. Personal Information We Collect

Depending on how you use our website and services, we may collect the following information:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Payment and payment-confirmation information
  • Account details, where applicable
  • Information you provide when contacting customer support
  • Device and browser information
  • IP address
  • Information about how you use and navigate our website
  • Marketing preferences
  • Information collected through cookies and similar technologies

Payment card information may be processed directly by our payment providers and Shopify. We do not necessarily receive or store full payment-card details ourselves.

2. How We Collect Your Information

We may collect personal information directly from you when you place an order, create an account, contact us or subscribe to communications.

We may also collect information automatically when you browse our website, including through cookies and similar technologies, and from Shopify, payment processors, delivery providers and other service providers that help us operate our store.

3. How We Use Your Personal Information

We may use your information to:

  • Process and fulfil your orders
  • Take and verify payments
  • Arrange delivery
  • Process returns, refunds or exchanges
  • Provide customer support
  • Maintain and administer customer accounts
  • Communicate with you about your order
  • Prevent fraud and protect our website
  • Improve our products, website and customer experience
  • Comply with legal, tax and accounting obligations
  • Send marketing communications where permitted
  • Measure advertising and website performance where permitted

4. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

We may rely on contract where processing is necessary to process your order, take payment, arrange delivery or deal with a return.

We may rely on legal obligation where we need to keep or process information to comply with tax, accounting, regulatory or legal requirements.

We may rely on legitimate interests where processing is necessary for the proper operation, security and improvement of our business, provided those interests are not overridden by your rights.

We may rely on consent where we ask for your permission, for example for certain marketing communications or non-essential cookies.

5. Payments

Payments may be processed through third-party payment providers made available through Shopify or other payment services we use.

These providers may collect payment-card and transaction information directly from you and process that information according to their own privacy policies.

6. Shopify

Our online store is hosted using Shopify.

Shopify may process information about your use of our store in order to provide ecommerce, hosting, checkout, payment, security and related services.

Information submitted through our website may therefore be processed by Shopify and its service providers, which may operate in countries outside the United Kingdom.

7. Sharing Your Personal Information

We may share personal information where necessary with Shopify, payment processors, delivery and courier companies, fulfilment providers, IT and hosting providers, analytics providers, customer-support providers, professional advisers, advertising and marketing providers where legally permitted, and government authorities or regulators where legally required.

We only share information where necessary for legitimate business or legal purposes.

8. Marketing

We may send you promotional emails where you have consented or where another lawful basis permitted by applicable law applies.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

Even if you unsubscribe from marketing, we may still send you service-related messages about your orders, account, deliveries, refunds or other transactions.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies for operating the website and checkout, remembering preferences, measuring website performance, analytics, fraud prevention, advertising and marketing.

Where required, we will obtain your consent before placing non-essential cookies or similar technologies on your device.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on whether you have an active account, whether we need the information to fulfil an order, legal and tax record-keeping requirements, fraud-prevention requirements, and whether a dispute or claim is ongoing.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

11. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process information outside the United Kingdom.

Where UK personal information is transferred internationally, we will rely on appropriate safeguards or lawful transfer mechanisms where required by UK data protection law.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to request access to your personal information, ask us to correct inaccurate information, ask us to delete certain information, restrict certain processing, object to certain processing, receive certain information in a portable format, withdraw consent where processing is based on consent, and object to direct marketing.

These rights are subject to legal conditions and exceptions.

To exercise your rights, contact support@easytrolley.co.uk.

We may ask you to verify your identity before processing a request.

13. Children's Privacy

Our services are intended for general retail customers and are not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided us with personal information improperly, please contact us.

14. Security

We use reasonable organisational and technical measures designed to protect personal information.

However, no online system or method of transmission can be guaranteed to be completely secure.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy, security or content of websites operated by third parties. You should review their privacy policies before providing personal information.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology or business practices.

When we make changes, we will update the “Last updated” date on this page.

18. Contact Us

Easy Trolley
Operated by Aleesha Haider

Flat 2, 19 Maindee Road
Cwmfelinfach, Ynysddu
Newport, Gwent
NP11 7HQ
United Kingdom

Email: support@easytrolley.co.uk
Phone: +44 7346 133881
Website: easytrolley.co.uk