Shipping policy

Last updated: 29 August 2026

Thank you for shopping with Easy Trolley.

This Shipping Policy explains how orders placed through easytrolley.co.uk are processed and delivered within the United Kingdom.

Contact: support@easytrolley.co.uk

1. Order Confirmation

After placing an order, you will receive an order confirmation email containing your order details and delivery information.

Please check your delivery address carefully, including your house or flat number, street name, postcode and any other relevant details.

If you notice an error, contact us as soon as possible at support@easytrolley.co.uk. We will try to update the address before dispatch, but changes may not be possible once your order has entered processing or has been handed to the delivery carrier.

2. Order Processing

Orders are generally processed within 1–2 business days.

Business days normally exclude weekends and UK public holidays.

During busy periods, promotional events, seasonal demand or public holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking is available.

3. UK Shipping

We currently offer delivery within the United Kingdom.

Our standard UK shipping terms are:

  • Estimated delivery time: 3–5 business days
  • Shipping cost for orders up to £50: £5.99
  • Free standard shipping on orders over £50

The applicable shipping charge will be shown at checkout before you complete your purchase.

4. Estimated Delivery Times

Most UK orders are expected to arrive within 3–5 business days after dispatch.

Delivery times are estimates unless we expressly agree to a specific guaranteed delivery date.

Delays may occasionally occur because of carrier disruption, severe weather, public holidays, high seasonal demand, transport issues or other circumstances outside our reasonable control.

If there is a significant delay with your order, please contact support@easytrolley.co.uk.

5. Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided with your order after dispatch.

Tracking information may take some time to become active after the carrier receives your parcel.

If your tracking has not updated for an extended period or you believe there is a delivery problem, contact us at support@easytrolley.co.uk and we will assist where possible.

6. Delivery Responsibility

Easy Trolley remains responsible for the goods until they are delivered to you, or to another person you have identified to receive them.

If an order is lost before delivery, please contact us so that we can investigate the delivery and provide an appropriate remedy where required.

7. Damaged, Faulty or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, faulty, incorrect or not as described, contact us as soon as reasonably possible at support@easytrolley.co.uk.

Please provide:

  • Your order number
  • A brief description of the issue
  • Photographs of the item and packaging where helpful

We may request reasonable evidence so that we can investigate the issue with the carrier or fulfilment provider.

Any refund, replacement or other remedy will be handled in accordance with our Refund & Returns Policy and applicable UK consumer law.

8. Incorrect or Incomplete Delivery Address

Customers are responsible for providing complete and accurate delivery information at checkout.

If you realise that your address is incorrect, contact support@easytrolley.co.uk as soon as possible.

If a parcel cannot be delivered because incorrect or incomplete information was supplied by the customer and the parcel is returned to us, we may ask you to pay reasonable additional delivery costs before resending it.

This does not apply where the delivery problem was caused by Easy Trolley or a delivery provider acting on our behalf.

9. Failed Delivery Attempts

If the delivery carrier cannot complete delivery, they may leave instructions for redelivery, collection or another delivery attempt.

Please follow the carrier's instructions within the timeframe provided.

If the parcel is returned to us because delivery could not be completed, contact us and we will explain the available options.

10. Missing Orders

If tracking shows that your order has been delivered but you cannot locate it, please check:

  • Around your property
  • With other members of your household
  • With neighbours where appropriate
  • Any safe-place information provided by the carrier

If you are still unable to locate the parcel, contact support@easytrolley.co.uk.

We will investigate the matter with the delivery provider and handle the outcome in accordance with applicable consumer law.

11. Delivery Delays

Occasionally delivery may be affected by circumstances outside our reasonable control, including:

  • Severe weather
  • Transport disruption
  • Carrier network problems
  • Public holidays
  • Industrial action
  • Government restrictions
  • Natural disasters
  • Major technical failures

Where possible, we will take reasonable steps to minimise disruption.

Nothing in this section removes any statutory rights you may have if goods are not delivered within the agreed timeframe.

12. Cancellations Before Dispatch

If you wish to cancel an order, contact us at support@easytrolley.co.uk as soon as possible.

If the order has not yet been dispatched, we will try to cancel it.

If the order has already been dispatched, you may still have cancellation and return rights under our Refund & Returns Policy and applicable UK consumer law.

13. International Shipping

At present, this policy applies to UK delivery only.

If Easy Trolley introduces international shipping in the future, available countries, shipping charges, delivery estimates and any applicable customs or import information will be displayed before purchase.

14. Customs and Import Charges

For orders delivered within the United Kingdom under our standard UK shipping service, applicable charges will be handled in accordance with UK law.

If international shipping becomes available in the future, customers will be informed of any applicable customs, import duties or other charges where required.

15. Free Shipping Offer

Free standard UK shipping applies to qualifying orders with an order value over £50.

The qualifying order value is calculated based on the value of eligible products after discounts and before any separate charges, unless otherwise stated at checkout.

If an order falls to £50 or below after a cancellation, refund or adjustment, this may affect whether the original order qualified for free shipping, where permitted by law.

16. Contact Us

If you have any questions about shipping or delivery, contact:

Easy Trolley
Operated by Aleesha Haider

Flat 2, 19 Maindee Road
Cwmfelinfach, Ynysddu
Newport, Gwent
NP11 7HQ
United Kingdom

Email: support@easytrolley.co.uk
Phone: +44 7346 133881
Website: easytrolley.co.uk