Cancellation Policy

Last updated: 29 August 2026

This Cancellation Policy explains your rights to cancel orders placed through easytrolley.co.uk.

Nothing in this policy affects your statutory rights under UK consumer law.

1. Cancelling an Order Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at support@easytrolley.co.uk.

Please include:

Your full name
Your order number
The email address used for the order

If the order has not yet been dispatched, we will try to cancel it and arrange a refund.

If the order has already been dispatched, you may still be able to exercise your statutory cancellation rights after receiving it.

2. Your Right to Cancel an Online Purchase

For most goods purchased online, UK consumers have the right to cancel their order without giving a reason.

You must tell us that you wish to cancel within 14 days after receiving your goods. You then normally have another 14 days to return the goods after notifying us.

To exercise this right, contact:

support@easytrolley.co.uk

You may contact us by email or another clear written statement informing us that you wish to cancel.

3. Multiple Items Delivered Separately

If you ordered multiple items as part of one order and they are delivered separately, the 14-day cancellation period will generally begin when you receive the last item from that order.

4. Returning Goods After Cancellation

After notifying us that you wish to cancel, you should return the goods within 14 days.

We will provide the appropriate return instructions and return address after receiving your cancellation request.

Please package the goods securely to help prevent damage during return transit.

5. Condition of Returned Goods

You may inspect and handle goods in the same way you reasonably would in a physical shop.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics or functionality, we may make a deduction from your refund for any reduction in value where permitted by law.

Original packaging should be retained and used where reasonably possible, but your statutory cancellation right is not automatically lost simply because packaging has been opened.

6. Refunds After Cancellation

Where you validly exercise your statutory cancellation right, we will refund payments due to you in accordance with UK law.

This normally includes:

The price paid for the returned goods
The cost of the least expensive standard delivery option offered for the order

If you selected a more expensive delivery service, such as express delivery, we are not required to refund the additional cost above our standard delivery charge.

7. When Refunds Will Be Made

We will normally issue the refund within 14 days after receiving the returned goods.

If you provide evidence that you returned the goods before they reach us, the applicable refund period may begin from the date we receive that evidence.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.

Your bank or payment provider may require additional time to show the refund in your account.

8. Return Shipping Costs

For change-of-mind cancellations, you will normally be responsible for the direct cost of returning the goods, provided this was communicated to you before purchase.

If the product is faulty, damaged, incorrect or not as described, your rights are different and Easy Trolley will deal with reasonable return costs in accordance with applicable UK consumer law.

9. Products That May Be Excluded

The statutory right to cancel does not apply in every situation.

Certain goods may be excluded where permitted by law, including, for example:

Goods made to your specifications or clearly personalised
Goods that deteriorate or expire rapidly
Certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed
Certain digital content once supply has begun with the required consent

Any relevant exclusion will be communicated where applicable.

10. Faulty or Misdescribed Goods

The statutory 14-day cancellation period is separate from your rights if a product is faulty, damaged, not as described or otherwise fails to meet UK consumer-law requirements.

You may still have rights to a refund, repair, replacement or price reduction depending on the circumstances.

Please see our Refund & Returns Policy for more information.

11. Sale and Discounted Products

Your statutory cancellation rights are not removed simply because an item was purchased during a sale, discount or promotion.

UK consumers retain the same statutory rights for discounted goods as for full-price goods.

12. How to Cancel

To cancel an eligible order, email:

support@easytrolley.co.uk

Please state clearly that you wish to cancel your order and include your order number.

You do not have to give us a reason for exercising your statutory cancellation right.

13. Optional Cancellation Form

You may use the wording below if you prefer, but you are not required to use this exact form:

To: Easy Trolley
Email: support@easytrolley.co.uk

I hereby give notice that I cancel my contract for the purchase of the following goods:

Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:

A standard cancellation form is part of the information online sellers are expected to make available where the statutory cancellation right applies.

14. Contact Us

Easy Trolley
Operated by Aleesha Haider

Flat 2, 19 Maindee Road
Cwmfelinfach, Ynysddu
Newport, Gwent
NP11 7HQ
United Kingdom

Email: support@easytrolley.co.uk
Phone: +44 7346 133881
Website: easytrolley.co.uk